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FAQ's


Shipping

How much is shipping?

    • Shipping is usually FREE. If a specific product or country is not free, you will see the shipping price at checkout. 
    Do you ship internationally?
    • Yes, to MOST countries. At checkout, look for your country.
    How do I track my package?
    • You can check on the status of your order at any time by clicking on your tracking number or by entering it in to our Track Order page.
    How long does it take for an order to arrive? 
    • Delivery can vary and usually arrives within 2-3 weeks max. We have multiple international warehouses and choose the one with the fastest shipping time, as well as stock available in each warehouse. You will receive all order and shipping notifications to your email after checkout, including an email with your tracking number once your order is shipped.  
    I ordered 2+ items, but only received one... where's my order?
    • When you order multiple items at a time, they may be shipped separately. You may receive one item before the next. 

    Contact Us

    If you still have any questions regarding your item, contact us.

     

    Return & Refund Policy

    Thanks for shopping at Upward Find. If you are not entirely satisfied with your purchase, we're here to help.

    Returns

    You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

    Refunds

    Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.


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